|
|
INFOTECH STUDY: ENTERPRISE SATISFACTION HIGH WITH INSTALLED IP TELEPHONY SYSTEMS June 19, 2001 - IP Telephony PARSIPANY, NJ, JUNE 19, 2001 - The results of a new study by InfoTech, a NJ-based global consulting firm, highlight the success of early IP Telephony system installations. For IP Telephony Systems: Customer Experiences, researchers conducted in-depth surveys with 27 users of IP telephony systems. Users were queried on their system planning and selection processes, the system installation and administration experience, overall satisfaction and future plans for IP systems and use. "The enterprises we interviewed had so many positive things to say about their experiences with IP Telephony that this can only be a sign that demand will accelerate," said Joan Huber, a consultant with InfoTech and project leader for the study. The survey sampled users of systems from 3Com (NASDAQ: COMS), Avaya (NYSE: AV), Cisco (NASDAQ: CSCO), Nortel (NYSE: NT), Shoreline Communications, Siemens (NYSE: SI), Sphere Communications and Vertical Networks. "Our most recent research shows the market for IP Telephony is picking up pace, and the managers we spoke with certainly confirm the reasons for this. Users reported cost savings of up to 30%, and, more importantly, the ability to add new, standardized features across entire enterprises," reports Huber. "There is a lot of excitement about the potential for even further voice and data integration among these early adopters." The report notes that even with some early technological hurdles to overcome, the enterprises studied are highly satisfied with their IP telephony systems. Users reported that the systems met and in many cases exceeded their expectations. Almost two-thirds of the enterprises will be adding features and applications to their systems this year, with even more planning to install IP telephony at additional sites. InfoTech's related new studies include IP LAN Telephony: Market Demand and Implementation Strategies and Managed IP VPNs: Market Demand and Application Drivers. To purchase or learn more about these studies, please contact Craig Borne (infotech@accessintel.com). InfoTech is a subsidiary of PBI Media, LLC, specializing in global information and professional services for the telecommunications and data networking industries. InfoTech offers a comprehensive scope of information and professional services, including custom project consulting, market and competitive intelligence programs, tactical sales support tools, primary research studies, industry conferences and custom marketing programs. Further information about InfoTech can be obtained at the company's web site at www.accessintel-infotech.com. |
|
