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PARSIPPANY, NJ, April 29, 2004 – New findings from research and consulting firm InfoTech show spending on Managed Services by U.S. businesses will more than double from $33B in 2003 to $80B in 2008. Network Management and Managed Security Services will be the largest and fastest growing service areas, with Managed IP Telephony Services showing strong growth for small businesses. InfoTech found that deficits in end-user knowledge and skills are a major contributor to the growth of Managed Services. “With business interest in Converged Telephony and Enhanced Applications reaching a point of general market acceptance, companies are increasingly turning to externally-provided Managed Services to supplement their internal resources and skills”, according to Warren Williams, Senior Director for InfoTech’s Enterprise Services practice. In addition to examining the key dynamics driving market demand, the study also underscores the strategic importance of Managed Services to communications manufacturers and service provider channels. “Besides providing large service revenues, a Managed Service relationship places the provider at the customer’s planning table and better positions them for additional equipment and application sales opportunities”, adds Williams. InfoTech’s complete research findings and analysis can be found in their InfoTrack for Enterprise Services (IES) program, which provides a comprehensive view of the North American market for Maintenance Services, Managed Services, and Professional Services associated with traditional TDM and IP communications systems. Areas of IES focus include current and forecasted business spending, service offer gaps and opportunities, service provider selection criteria and analysis, and a comprehensive assessment of competitive service offerings. As the professional services subsidiary of PBI Media, LLC, InfoTech is among the largest market intelligence providers focused on the global telecommunications and data networking industries. InfoTech offers a comprehensive portfolio of client support services, including competitive benchmark analysis, technology demand forecasts, business decision-maker focus groups, sales support tools and collaterals, as well as custom consulting and market research. Further information about InfoTech can be obtained at www.pbimedia-infotech.com. To purchase a copy, or learn more about this study, please contact Mark Ricca, (973) 602-0124, mricca@accessintel.com.
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