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PARSIPPANY, NJ, October 30, 2003 – According to a new study from research and consulting firm InfoTech, the EMEA (Europe, Middle East, and Africa) region leads the world in shipments of converged IP-PBX systems. InfoTech defines the converged systems category of IP-PBX systems as business communication platforms that support both traditional TDM and IP switching. In the second quarter of 2003, 67% of total global lines shipped for converged systems were to the EMEA region. “ Traditional PBX manufacturers are rapidly shifting their product lines to converged systems. Some, such as Siemens and Alcatel, are no longer offering traditional PBXs in most markets. As a result, customers with traditional requirements must purchase converged platforms and then deploy them in TDM configurations. The market leadership positions that Siemens and Alcatel enjoy in EMEA are clearly driving these elevated converged system shipments”, said Frank Stinson, program director at InfoTech. The study also found that the penetration rate of IP phones is much higher in the U.S. market than the rest of the world. On a global basis, only 36% of IP-PBX customers deploy IP phones for more than 5% of their total terminals. In the U.S., that number climbs to 54%. “The U.S. lead in the deployment of IP Telephony to the desktop is a manufacturer-driven trend”, adds Stinson. “Competitors emphasizing the IP phone as a critical element in quickly gaining the benefits of IP Telephony, such as Cisco, have focused on the U.S. market initially. Traditional PBX market leaders, such as Avaya and Nortel, have responded by stressing their own IP station capabilities to maintain their customer base.” InfoTech’s detailed research report, entitled InfoTrack for Global Enterprise Communications Markets, provides a comprehensive quarterly view of global and regional shipment activity of the three categories of IP-PBX systems (Telephony-Enabled LAN, IP-Enabled PBX, Converged Systems), as well as traditional PBX and Key/Hybrid systems. This report complements InfoTech’s InfoTrack for Enterprise Communications program, which has been a leading provider of quarterly vendor shipments, market shares, installed base, and forecasts on the North American market since 1990. InfoTech is a subsidiary of PBI Media, LLC, specializing in global information and professional services for the telecommunications and data networking industries. InfoTech offers a comprehensive portfolio of information and professional services, including market and competitive intelligence programs, business consulting, sales support tools and training, primary research studies, industry conferences and custom marketing programs. Further information about InfoTech can be obtained at the company’s web site at www.pbimedia-infotech.com. To purchase a copy, or learn more about this study, please contact Mark Ricca of InfoTech, 973-602-0124 or infotech@accessintel.com. Contact:
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