MAINTENANCE SERVICES | TABLE OF CONTENTS | SAMPLE PAGES | COMPANY LIST

InfoTrack for Maintenance Services

• Executive Summary

  • Key findings/recent developments

  • Pricing trend analysis

  • Competitive Highlights (Specific company level changes)

• Segmentation & Sizing Information

  • Segment characteristics (National, Full Service Interconnects, Local Interconnects)

  • Installed port base and revenue information by channel and service type for PBX & Key/Hybrid systems

• Per port 8-5, 24x7 and switch only contract price information for 79 vendors from 1997- 1999 for the following configurations:

  • PBX - 100 ports, 400 ports, 1000 ports, 2000 ports

  • Key/Hybrid - 4x7, 10x18, 16x40, 27x90

• T&M offers & pricing information for 79 vendors

• Side-by-Side comparisons for 79 vendors on the following features:

  • Corporate Profile (CPE Headquarters, Installed Base (PBX, Key/Hybrid), Year Established, Profile Status, Number of Technicians, Service Area)

  • Products Serviced/Installed (PBX, Key/Hybrid)

  • Service Plan Offerings (Name of plan, Available plans, Coverage Times,)

  • Response Times & Definitions (Response times for Major/Minor outages, Definition of major outages)

  • Service Plan Offerings - Basic Features (Remote Maintenance, Preventative Maintenance, Traffic Studies)

  • Extended Features (Power surge protection, Security/Toll Indemnity, Upgrades for life)

  • Warranty coverage (Coverage times, Coverage term, Response times)

  • Extended Term Contract & Billing Options (Terms offered & definitions, Billing frequency, Additional incentives)

  • Dedicated Technicians Services (Coverage times, Annual charges, Tasks performed)