MAINTENANCE SERVICES | TABLE OF CONTENTS | SAMPLE PAGES | COMPANY LIST
InfoTrack for Maintenance Services Table of Contents
Section 1: Executive summary
	Overall Findings Analysis of Key/Hybrid Market Share By Segment Analysis of PBX Market Share By Segment T&M Findings Analysis of Key/Hybrid 8-5, M-F Per Port Pricing 1997-1999 Analysis of Key/Hybrid 24x7 Per Port Pricing 1997-1999 Analysis of Key/Hybrid National Channel Per Port Pricing 1997-1999 Analysis of Key/Hybrid Regional/Local Channel Per Port Pricing 1997-1999 Analysis of PBX 8-5 Per Port Pricing 1997-1999 Analysis of PBX 24x7 Per Port Pricing 1997-1999 Analysis of PBX National Channel Per Port Pricing 1997-1999 Analysis of PBX Regional/Local Channel Per Port Pricing 1997-1999 Competitive Highlights
Section 2: Analysis of CPE Maintenance Market Segmentation, Sizing, & Share
	Analysis Of Services Channel Segment Characteristics - Major Channel Competitors, 1999 Analysis Of Services Channel Segment Characteristics - Full Service Interconnects, 1999 Analysis Of Services Channel Segment Characteristics - Local Interconnects, 1999 Analysis of PBX Installed Base By Service Type Penetration, 1999 Analysis of PBX Maintenance Revenues By Service Type, 1999 Installed PBX Port Base By Channel Segment and Service Type, 1999 PBX Maintenance Revenues By Channel Segment and Service Type, 1999 Analysis of Key/Hybrid Installed Base By Service Type Penetration Analysis of Key/Hybrid Maintenance Revenues By Service Type Installed Key/Hybrid Port Base By Channel Segment and Service Type, 1999 Key/Hybrid Maintenance Revenues By Channel Segment and Service Type, 1999
Section 3: Analysis of Competitive CPE Maintenance Pricing - Switch + Terminal, 8-5/M-F
	1997 Competitive Pricing Quotes 1998 Competitive Pricing Quotes 1999 Competitive Pricing Quotes
Section 4: Analysis of Competitive CPE Maintenance Pricing - Switch + Terminal, 24X7
	1997 Competitive Pricing Quotes 1998 Competitive Pricing Quotes 1999 Competitive Pricing Quotes
Section 5: Analysis of Competitive CPE Maintenance Pricing - Switch-Only, 8-5/M-F
	1997 Competitive Pricing Quotes 1998 Competitive Pricing Quotes 1999 Competitive Pricing Quotes
Section 6: Analysis of Competitive CPE Maintenance Pricing - T&M
Section 7: Detailed Competitive Vendor Services Analysis
	Corporate Profile Products Serviced/Installed Service Plan Offerings Response Times For Major/Minor Outages & Definition of Major Outage Basic Features of Service Plan Offerings Extended Features Warranty Coverage - New PBX Installations Extended Term Contract and Billing Options Dedicated Technician Services 1999 Panel Participant List