You have been assigned a new territory. Toshiba has a stronghold on this territory. You know little about their products. Where do you go to do comparisons with your offers?
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You have noticed that Lucent has a major push on their Prologix. You are trying to figure out what it's all about.
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You don't have the time to research new competitor products and enhancements or keep up with the latest IP Telephony News?
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Sales Engineers
You are working on a sales opportunity with the account team. The customer currently has a Partner II and is looking to upgrade it to a Merlin Legend. The account team needs your help to prove the Meridian is a better product. How can you do a side-by-side comparison?
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You ran the side-by-side comparison, and some of the features are equivalent...but are they? You need to need to understand the actual implementation. Call the hotline and speak to an analyst. Most requests are returned within 2-4 hours!
Product Management and Marketing
What's the real story on what your competitor's products can do? Can they really do all they claim?
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You normally handle PBX competitive assessment. You get a call from an AE asking you to compare the Toshiba Strata DK 424 (large Key/Hybrid system) to Meridian 1 Option 11C. Where can you quickly get the information?
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You are developing your product plan for next year. You are trying to understand Lucent's strategy. Where are they targeted? What products are they promoting? How can you compete?